Ofgem and Citizens Advice have jointly launched a national evidence-call asking energy customers to share their experiences of transitioning to a prepayment meter.
Energy regulator Ofgem has called on energy suppliers to use the pause in prepayment meter installations to consider whether any recent forced installations should be reversed.
As part of Ofgem’s fourth “deep dive” into energy supplier standards, the energy regulator found all 17 of the UK’s largest energy suppliers to have weaknesses in consumer practices.
