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customer engagement
September 27, 2022
The majority of UK energy suppliers have weaknesses in customer practices, says Ofgem
Ofgem has found that the majority of energy suppliers have minor, moderate or severe weaknesses in their current practices towards customers.
August 25, 2022
British Gas to donate 10% of all profits to fund aimed at supporting vulnerable customers
In order to support customers amid the energy crisis, British Gas will donate 10% of all profits to the Energy Support Fund with an immediate £12 million donation to boost the fund – double the previous contribution.
September 16, 2020
Northern Powergrid calls for customer engagement to help transform grid
Northern Powergrid has launched the second stage of its Emerging Thinking project, looking to give a voice to customers about grid developments.
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