Network operators were allowed to benefit at the expense of customers after Ofgem failed to enforce tougher price controls under RIIO-1, a government watchdog has concluded.
OVO Energy has agreed to pay £8.9 million after Ofgem found IT problems resulted in the issuing of inaccurate information and the under and overcharging of consumers.
Following the release on Friday 24 January of Ofgem’s RIIO-2 Challenge Group report, companies have reacted to the claim they are not being proactive enough.
OVO has appointed three new senior retail staff members, with Bill Castell joining as chief financial officer (CFO), Charlotte Eaton as chief people officer and Raman Bhatia as chief operating officer (COO).
