Network operators were allowed to benefit at the expense of customers after Ofgem failed to enforce tougher price controls under RIIO-1, a government watchdog has concluded.
OVO Energy has agreed to pay £8.9 million after Ofgem found IT problems resulted in the issuing of inaccurate information and the under and overcharging of consumers.
Following the release on Friday 24 January of Ofgem’s RIIO-2 Challenge Group report, companies have reacted to the claim they are not being proactive enough.
